Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

Return Policy

We're sorry that your order didn't work out, so let us make things right. We accept returns within 15 days of purchase for various reasons, under the following terms and conditions:


  • All items must be returned in their original condition, meaning they have to be unused, unopened, and with all the belongings and tags.

  • No return is accepted for edibles, final-sale merchandise, cosmetics, underwear, jewelry, perishable goods, Halloween costumes and  some items as noted on the product page.

  • Original shipping charges (if any) is non-refundable.

  • Customer is responsible for cost of return shipping, unless a wrong, or damaged product was shipped.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • Refund will be issued to the original payment method. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

 

Still have questions? Email us at support@cutestop.com with your full name, order number and we will get back to you shortly.